Job vacancy Tech Data Corporation - Solutions Associate - US - job vacation at US-FL-Clearwater

Tech Data is one of the world’s largest technology distributors. We help companies like HP, Apple, Cisco, Microsoft — and hundreds of others — bring their products to market, and we offer a wide range of technical and business support services.

We certify, train, instruct, and support our reseller customers and help configure, install, and finance their purchases. Many of the hardware devices and software applications that you use in your daily life have passed through our logistics centers on their way to the market. 

With Solutions For Every Business

Credit Services

Take your business further with flexible credit and reward programs and floorplan and leasing options. We offer education and training focused on the health of your business, including financing alternatives and cash flow management.

Marketing Services

Through Tech Data Agency’s resellerCONNECT program, we help solution providers generate leads that turn into sales. Target end-users with dynamic marketing and lead-generation campaigns, events, outbound marketing, SEO, and more aimed at increasing your visibility.

Education & Training

We provide tools and resources to assist you in building skills to sell and support solutions. Our goal is to help you solve complex training roadmaps, so you achieve higher levels of authorization and increase revenue.

Technical Services

We provide a wide variety of vendor-specific and cross-platform support to help you offer end-to-end solutions to your end-user customers. Benefit from highly-skilled, competitively priced assembly, configuration, customization, and installation of IT products to your specifications.

Tech Data is currently hiring the following:

Solutions Associate - US at US-FL-Clearwater

This position is responsible for processing transactions pertaining to Maverick Vendors / Accounts. Support for vendor specific questions via phone or e-mail.  Acts as an expert resource for information and guidance on Vendor Partners’ products and marketing programs.  Able to leverage knowledge of Vendor Partners and Tech Data’s internal resources to provide resolution or escalation to appropriate working party

Essential Duties & Responsibilities Required:

• Responsible for administration of Inbound Emails
• Prepares email quote and promo requests, bids and special pricing
• Responsible for administration of Customer Inbound Calls
• Prepares and provides pricing
• Answers customer questions on availability of products, and any shipping or service issues related to placed orders at a functional level
• Provides order resolution
• Enters order in system to ensure order placement is completed
• Supports customer questions on vendor programs and promotions
• Coordinates with other departments on vendor inbound call resolution by researching order status and communicating with customers and vendors
• Account Management
• Edits and maintains an accurate pipeline tracker with appropriate levels of customer service and follow-up.
• Provides data in support of forecasting activities
• Acts as a designated administrative point of contact for Vendor Partners, Customers, and internal Tech Data resources.
• Maintains expertise on Vendor’s company, products, programs, competition, and market to be able to answer inquiries in a professional and accurate manner
• Maintains daily transactional engagement with the customer and internal partners, and identifies and alerts consultants about future sales and growth opportunities.
• Releases systemic order holds
• Continuing contact with the customer in support of post sales order resolution
• May attend Tech Data events or visit customer sites as needed to promote designated vendor products.
• Performs other additional duties as assigned.

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Builds solid, effective working relationships with others.
• Constructively works under stress and pressure when faced with high workloads and deadlines.
• Answers phone and greet public in a friendly and courteous manner.
• Displays a preference for interacting with people, being friendly, outgoing, articulate and socially at ease.
• Adjusts readily to change and adapt as needed.
• Able to sit for long extended periods.
• Uses relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an intermediate level.
• Maintains a positive attitude in the face of criticism, rejection, or failure.
• Provides courteous, timely service when addressing customer questions and concerns.
• Qualifications, Required Knowledge Skills & Abilities and Working Conditions:

Preferred Educational:

Bachelor Degree OR equivalent experience
Previous Experience (Years & Type): 0-2 years experience
Travel:Less than 10%

Working Conditions:

• Professional, office environment.

Join our team to connect the world with the power of technology!
Tech Data is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. PAY TRANSPARENCY NONDISCRIMINATION PROVISION: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

------------------------------------------------------------------

If you are interested, please register online through the following page: Registration. 

Recruitment does not cost you anything, and only qualified applicants will be processed