Job vacancy Tech Data Corporation - Systems Engineer - job vacation at San Jose, Costa Rica T

tech Data is one of the world’s largest technology distributors. We help companies like HP, Apple, Cisco, Microsoft — and hundreds of others — bring their products to market, and we offer a wide range of technical and business support services.

We certify, train, instruct, and support our reseller customers and help configure, install, and finance their purchases. Many of the hardware devices and software applications that you use in your daily life have passed through our logistics centers on their way to the market. 

With Solutions For Every Business

Credit Services

Take your business further with flexible credit and reward programs and floorplan and leasing options. We offer education and training focused on the health of your business, including financing alternatives and cash flow management.

Marketing Services

Through Tech Data Agency’s resellerCONNECT program, we help solution providers generate leads that turn into sales. Target end-users with dynamic marketing and lead-generation campaigns, events, outbound marketing, SEO, and more aimed at increasing your visibility.

Education & Training

We provide tools and resources to assist you in building skills to sell and support solutions. Our goal is to help you solve complex training roadmaps, so you achieve higher levels of authorization and increase revenue.

Technical Services

We provide a wide variety of vendor-specific and cross-platform support to help you offer end-to-end solutions to your end-user customers. Benefit from highly-skilled, competitively priced assembly, configuration, customization, and installation of IT products to your specifications.

Tech Data is currently hiring the following:

Systems Engineer at San Jose, Costa Rica

The Systems Engineer stays current with vendor-specific technical certifications to make appropriate recommendations to resellers on the configuration and design of system solutions. Promotes product awareness, provides pre-sales technical support, including phone support, system diagrams, proposals, and training to grow the sales of a funding vendor's product line. Works closely with Tech Data's Product Manager and the funding vendor's representatives to execute marketing activities. Establishes and develops solid business relationships with vendors, Tech Data customers and other internal Tech Data departments. Identifies opportunities to improve the quality of Systems Engineering engagement with inside and outside customers. Accepts ownership of suggested improvements and works with the Tech Data team & vendor, through the Systems Engineering Management to develop an implementation plan.

Essential Duties & Responsibilities Required:

• Provides technical solutions and configuration design expertise to customers and sales on the specified product line(s). Uses independent judgment and discretion in making solution recommendations. No second-level review occurs.
• Provides phone support following Key Performance Indicators (KPIs).
• Provides sales/marketing support to increase vendor and product awareness.
• Provides technical presentations/training to sales, support, and customers.
• Participates in departmental projects in leadership/ownership role.
• Reports on key metrics as designated by product line(s) of responsibility and distributes monthly updates to SE Manager, Product Marketing Team, and vendor representative(s).
• Logs customer calls.
• Places orders for customers following Tech Data's pricing guidelines.
• Updates Tech Data's systems and tools with accurate technical data on the specific product line(s).
• Provides technical and non-technical input to team members, project leaders, and management, as appropriate.
• Develops and obtain approval on Quarterly Vendor Objectives (QVO) document, which states goals and objectives to support the vendor's marketing strategy to grow sales.
• Develops tactical plans and perform associated duties necessary to support QVO. Travels to perform and receive training, attend trade shows and other marketing events.
• Participates in trade shows, seminars, training, and other marketing events.
• Attends scheduled Marketing Team meetings.
• Seeks and participates in cross-training activities.
• Perform other duties and responsibilities deemed necessary by Systems Engineering Management or Team Lead.

Qualifications, Required Knowledge Skills & Abilities, and Working Conditions:

• Able to build solid, effective working relationships with others.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to create and conduct formal presentations.
•  Able to display a preference for interacting with people, being friendly, outgoing, articulate, and socially at ease.
•  Able to express ideas clearly and convey the necessary information.
•  Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc.) at a basic level.
• Able to work independently with minimum supervision.
•  Knowledge and/or expertise in a related area of responsibility.
• Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
• Possesses strong organizational and time management skills, driving tasks to completion.
• Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc.) at an intermediate level. 
• Minimum of one current principal certification recognized by the Systems Engineering Department (a currency must be maintained), with a strong commitment to the continued development of technical skills, as evidenced by additional certifications or demonstrated expertise on a relevant technology or product line.
• Minimum of (5) years of technical support experience with PC's, high-end servers, local area networks, and associated components with at least (2) years in a phone support environment
•  Minimum of (1) year vendor relations experience in a presales vendor support role
• Minimum of (1) year experience in formal product presentations and/or technical sales training experience to small and medium audiences
• Minimum of (1) year experience in project management
• Previous trade show experience
• Knowledge of the interoperability of various PC components, software, peripherals, networking, desktop platforms, applications, standalone and network operating systems, with strong technical abilities in at least (2) of these areas

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If you are interested, please register online through the following page: Registration. 

Recruitment does not cost you anything, and only qualified applicants will be processed