Job vacancy Tech Data Corporation - Customer Success Specialist - job vacation at US-AZ-Tempe,US-FL-Clearwater

Tech Data is one of the world’s largest technology distributors. We help companies like HP, Apple, Cisco, Microsoft — and hundreds of others — bring their products to market, and we offer a wide range of technical and business support services.

We certify, train, instruct, and support our reseller customers and help configure, install, and finance their purchases. Many of the hardware devices and software applications that you use in your daily life have passed through our logistics centers on their way to the market. 

With Solutions For Every Business

Credit Services

Take your business further with flexible credit and reward programs and floorplan and leasing options. We offer education and training focused on the health of your business, including financing alternatives and cash flow management.

Marketing Services

Through Tech Data Agency’s resellerCONNECT program, we help solution providers generate leads that turn into sales. Target end-users with dynamic marketing and lead-generation campaigns, events, outbound marketing, SEO, and more aimed at increasing your visibility.

Education & Training

We provide tools and resources to assist you in building skills to sell and support solutions. Our goal is to help you solve complex training roadmaps, so you achieve higher levels of authorization and increase revenue.

Technical Services

We provide a wide variety of vendor-specific and cross-platform support to help you offer end-to-end solutions to your end-user customers. Benefit from highly-skilled, competitively priced assembly, configuration, customization, and installation of IT products to your specifications.

Tech Data is currently hiring the following:

Customer Success Specialist at US-AZ-Tempe,US-FL-Clearwater

Drives sales revenue and profitability of Microsoft Cloud Vendor Partner lines through to increasing market share, vendor product knowledge, special projects, and outbound calling. Serves as Tech Data's expert on the Vendor Partner's product line and assists with order processing, returns, price list, and is an escalation point for a larger vendor team. Develops and builds a strong relationship with the Vendor Partner and Tech Data's inside and field sales teams and the reseller community for vendors' products. Identifies ways, through projects, to increase revenue, market share, and overall profitability. Owns projects from inception to completion, including reporting on successes and on ways to improve.

Essential Duties & Responsibilities Required:

• Out bounding to resellers to increase Tech Data's market share.
• Handles inbound calls from internal and external customers, assisting with any inquiries.
• Customer enablement through training, webinars, and vendor support to grow the frequency and yield of current resellers.
• Frequency means increasing the number of orders from each reseller. Yield means increasing the average amount per order.
• Serves as an escalation resource for quick and efficient problem resolution.
• Internal and external customer service for matters, including order processing, returns, vendor product information, and programs.
• Team and sales training and leadership activities to improve the overall team and sales ability to help customers with vendor lines.
• Special projects to improve customer experience in the areas of usable information, order efficiencies, new markets, etc.
• Performs additional duties as assigned.
• Meets attendance and punctuality standards.

 Qualifications, Required Knowledge Skills & Abilities, and Working Conditions:

• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Able to adjust readily to change and adapt as needed.
• Able to avoid win/loss situations and ensure productive resolutions of conflict.
• Able to build robust, effective working relationships with others.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to display a preference for interacting with people, being friendly, outgoing, articulate, and socially at ease.
• Able to express ideas clearly and convey the necessary information.
• Able to identify areas of risk/concern in the area of responsibility.
• Able to identify needs and opportunities and develop action plans to address.
• Able to be attentive and foster a two-way conversation. Able to maintain a positive attitude in the face of criticism, rejection, or failure.
• Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
• Able to provide courteous, timely service when addressing customer questions and concerns.
• Able to quickly learn new systems and technology. Able to recognize and attend to important details with accuracy and efficiency.
• Able to serve as a resource to others in the resolution of complex problems and issues.
• Able to stay with a position or plan of action until the desired objective is achieved.
• Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc.) at a basic level.
• Able to work independently with minimum supervision.
• Able to maintain the confidentiality of sensitive information.

Education:

• High School degree required
• Preferred college degree or equivalent experience in sales and specifically with vendor products. 

Experience:

• Must have excellent phone, sales, and customer service skills. 
• Must be familiar with the vendor’s products or other technology products in a similar space.

Account Management experience

• Sales experience

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If you are interested, please register online through the following page: Registration. 

Recruitment does not cost you anything, and only qualified applicants will be processed